"The tour agency of responsibility does not bear".
"The tour agency of responsibility does not bear".
As though of us made a fool, we continue to remain trustful and
The careless. Experience of others and own errors do not learn. Bitterly
We pay off and is again allowed themselves to fool...
Our family had a rest in Turkey. We will remember this rest for a long time.
Not only because it has managed to us very expensively, is faster on
To drudgeries that have undergone, having bought on the beautiful Turkish
Prospectuses in one of numerous travel companies. Firm
It is registered in Novokuznetsk. Works independently, has
The licence and the certificate.
We people not the poor. Have much done a bit of travelling, lived in smart hotels,
We know, how can meet and serve Russian on most
To the higher category.
In this firm have addressed, having given in to advertising. Lovely girls
Have met us affably. At once have felt in us
And already for what did not wish to release well-founded clients. We
Have addressed in tour agency not with abstract desire to have a rest, and with
The concrete request - island Corfu in Aegean sea with not hot
Climate, sandy beach near to hotel, numbers - two-and
Single in 5-stars hotel. System "all inclusive" - all
It is switched on, with import drinks and a qualitative food, service
The European level, a tennis court and pool with sea water.
The condition firm has accepted, but in two weeks has offered not
Greece, and Turkey, too on the bank of Aegean sea.
Here to prick up the ears, however have given in on arrangements, that Turkey
Is worse nothing than Greece. Before us scattered a fan of the advertising
Prospectuses - choose, that is pleasant. Have decided, that a place
Marmaris will approach. And in two weeks the tour agency has notified us
About that the plane will not depart to Marmaris, have not typed the sufficient
Quantities of interested persons there to have a rest. But for the same money it is possible
To have a rest in hotel "Marti Myra". Again flashing of prospectuses and
The firm promise to fulfil all requirements.
As neputevo preparation for rest, so neputevo all has begun and
Further developed, but already in Turkey.
The five-stars hotel has appeared not so not certified on
To system 5 stars also had even no one star. Floors in numbers
Stone if to switch on the conditioner, they became cold,
From furniture - two beds, on a towel on the soul, any shampoos and
Other attributes of five-stars hotel. A beach far, instead of sand
- Continuous cobble-stones. The sea of compatriots which are able
To have a good time. Having got drunk, they started to destroy all around.
Two discos with roaring music till the morning, and in the morning that
Music entertained children in the Aquapark.
Here to you slow rest in a lonely corner!
Have called in firm and have received the answer: "the Firm does not bear
Responsibility for quality of service in host country. About
Than you have been notified, having signed the contract with tour agency ". The contract we
Have signed, not getting a grasp in nuances, trusting firm, and were quite
Are assured, that for such money we will receive all stipulated in advance
Services. And who then bears responsibility for the paid
Services?!
Operators of firm have initially arrived with us dishonestly. Already
Later we have learnt, that to the contract should give out
"Application" as it becomes in others respecting and clients
Firms. In this "Application" all should be painted:
Hotel site, number description, kind from a window, what bath,
The toilet, whether is the hair dryer, the safe, the conditioner, the TV, training
The hall, what entertainments in hotel, a food and many other things. Tour agency
Has been obliged to give to the tourist the full information on customs
The population and the round program. Not having made it, it has formally removed
From itself responsibility for service of the clients. But
The Russian legislation in this case all the same does not remove
Responsibility from tour agency also guarantees protection of the rights of the consumer.
Remained time we have been compelled to study the rights and
To demand from tour agency "execution of the obligations" (it too
It is reflected in the contract). Importunate Russian a Turkish side
Has moved in other hotel which also mismatched 5
To stars. To terminate the contract at once and to depart back home we
Could not - the plane flied to Russia strictly on certain days.
It was necessary to reconcile to the imposed Turkish rest. Dirty
Towels with the lipstick rests, that the bed
The linen for 12 days was changed by only two times - the first after the complaint
To the director, the second - when the Turkish cat has celebrated need on
Bed. To be reconciled with the neighbourhood of flies, cats and dogs, that
Took money for not drunk whisky in a bar, for not taken place
Excursions...
From the paid program of round we have received nothing.
In addition paid for a food, as if was late on
Poor and tasteless buffet already remains nothing,
To pay for entertainments... A beer Mug, for example, - four
Dollar. In the same place in Turkey we have found out, that such rest costs in two
Than time is cheaper (together with us the family from Moscow) had a rest.
And after all to us would offer round like under the Moscow prices. The wife
Has fallen ill with a hypertensive crisis from such rest...
Obidnee everything, that the firm has not considered it necessary even to apologise.
Having returned to Novokuznetsk, we have shown to firm the claim about
Return of a part of cost of round and compensation of the additional
Expenses.
Ivanov's family.
P.S. We have told about sad rest of one family, that it
Experience became the prevention for others. Being going to in a distant way,
It is necessary to stipulate the rights accurately. Firm it is not named, because
Ivanovs are going to to bring an action against it. The newspaper namerena
To tell, than business will come to an end.
//* an information Source: the Kuznetsk worker/n-kuzn., 29.08.01
//* Reg. Nom. - 1110800100.19-------------------------------------------
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